AFTER-SALE SERVICE

Back、Exchange goods and Maintenance, etc. After sale,
How can I help you?

Distributor purchasing

Dealers purchase products return, maintenance and other after-sales problems, please contact your purchase and docking staff to get help.
Or call the service number 0755-33563761 to contact us.

Online retail purchase

Online retail purchase, product replacement, maintenance and other after-sales problems, please contact your purchase of products corresponding online shop staff to get help.

After-sale policy

POLMXS product support 7 days no reason to return; enjoy 15 days of performance failure return; 30 days of performance failure one year warranty replacement.

(calculated from the day after the user signs the merchandise.)

[Information cannot be modified after order]
When the customer orders the goods, it will be your final receipt information. Once submitted, it can not be changed. The information includes name, telephone, delivery address, invoice, type, color, etc..
[Sales area restrictions]
Due to logistics reasons, the following areas temporarily unable to arrive, please buy before you must know.
They include Hong Kong, Macao, Taiwan, the Diaoyu Islands, Xinjiang, Gansu, Tibet, Qinghai, Ningxia, Inner Mongolia, Jilin and Heilongjiang.
We are very sorry that we can not participate in this purchase, we will continue to improve our logistics channels, and strive to be able to send to the country as soon as possible users.
At the same time, we will order the order information every day, unable to serve the order, we will take the initiative to contact you, and within 7 working days for a refund. Please keep your phone through.
[About delivery]
Your order will be issued from the factory within twenty working days after the end of the order.
Because of the packing and weight of the products, we don't provide the delivery upstairs service for the time being. Please understand.
[On invoice]
Invoice is VAT invoice. The invoice is to be filled in your order and the order cannot be changed as soon as the order is submitted.
If the group or company purchased, temporarily unable to apply for VAT invoices for you, please be careful to order.
The invoice will be sent to you within ten working days after your confirmation of the receipt.